All returns must be made within 10 days of receipt of the product.The product must be in the same condition in which it was received, i.e. the label must be in tact, not removed and reattached. The product must be in condition to be resold.
If an exchange is not made, there will be a 25% restocking fee. The customer will pay for shipping for the return and the exchange, if that is the arrangement.
The Fine Print:
All monitors are not created equal. To the best of our ability, we have published pictures of the product which most closely represent the dye colors. Always order enough for your project. Subsequent dye lots may not match exactly.
Dye shipments received at Chasing Rainbows are not always the same. Manufacturers change dye powder formulations without notice. Dye powders do not always behave the same way from batch to batch and also change over time. We do the best we can to maintain consistent color. The "ooops" collection becomes one of a kind pieces that will at some point, be available for sale. Sometimes, if there is a happy accident, it may become part of the line.:-)
Always order enough for your project. Subsequent dye lots may not match exactly. (I know this is a repeat.)